Safe Play Policy
Online betting and casino games are a form of adult entertainment; they should never be treated as a source of income. The purpose of this page is to explain the control tools available inside the Melbet App and to gather independent professional support resources in one place. For a sustainable playing experience, we recommend using the tools below proactively.
Control Tools Built Into the App
The Responsible Gaming panel inside the Melbet App offers six different limit and freeze options. Tightening any tool takes effect immediately; loosening one is subject to a seven-day cooling-off period. This delay is a deliberate design choice that prevents impulsive, emotional decisions from weakening the control mechanism.
Set a daily, weekly and monthly ceiling. Once the cap is reached, new deposits are declined for that period; the system automatically waits until the next cycle.
Limits the maximum amount of a single bet slip or a single spin. Reduces the risk carried by one-off attempts at high odds.
When the net loss threshold for a given period is exceeded, the account is paused automatically for the rest of that period. One of the most effective safeguards.
Every hour you receive a notification showing elapsed time and your net gaming result. Periodic awareness makes the decision to continue a rational one.
The account is frozen for 24 hours, 7 days, 30 days or 6 months. During a time-out you cannot log in, no bonuses trigger and no newsletters are sent.
Permanent account closure. Your balance is paid out to your registered payment account; re-registration with the same identity is blocked. No waiting stage is required.
Recognise the Early Warning Signs
If you notice one or more of the behaviours below in your own playing routine, activating the control tools or seeking professional support is recommended. These signals are not clinical indicators of addiction; they are behaviour patterns that deserve careful attention from a long-term risk perspective.
- Increasing bet sizes to chase earlier losses
- Taking time away from family, work or social life to play
- Continuing to play with borrowed money or stretched credit limits
- Hiding gaming activity from family members or close friends
- Repeatedly exceeding a set time or budget
- Constant thoughts about playing outside gaming sessions
- Restlessness, anger or disturbed sleep after losses
Professional Support Resources
The international, independent support resources below can be contacted if you suspect a gambling problem. These organisations operate under strict confidentiality; counselling is free of charge and no data is ever shared with the operator.
| BeGambleAware | begambleaware.org · International anonymous helpline, multi-language resources |
|---|---|
| GamCare | gamcare.org.uk · Online chat, phone support and group therapy options |
| Gamblers Anonymous | gamblersanonymous.org · 12-step program, local group meetings |
| Gambling Therapy | Mobile counselling apps, anonymous chat |
If you or someone around you is having thoughts of self-harm or suicide, call your local emergency services immediately. For non-emergency crises, the BeGambleAware helpline is available around the clock, seven days a week.